Refund policy

Refunds, returns, and exchanges

We strive to ensure that all uniforms are delivered in excellent condition and according to your order specifications.

1. Exchanges

We accept exchanges for the following reasons:

• Incorrect size ordered, subject to stock availability
• Wrong item received
• Manufacturing defects

Exchange requests must be made within 7 days from receipt of the order.

Items must be:

• Unused and unwashed
• In original condition
• With original tags (where applicable) and packaging intact
• Accompanied by proof of purchase

      2. Returns & Refunds

As school uniforms are essential wear items and are often purchased for a specific purpose, we generally do not offer refunds for:

• Change of mind
• Incorrect size selection after fitting information has been provided
• Items that have been used, washed, altered, or damaged after delivery

Refunds will only be considered in cases where:

• The ordered item is unavailable and cannot be replaced
• A verified manufacturing defect cannot be remedied through replacement
• An incorrect item was delivered and replacement is not possible

Approved refunds will be processed in the Uniformshop.

Important Reminder

We strongly encourage customers to review our Size Guide carefully before placing an order. If you are unsure about sizing, please contact us before purchasing and our team will be happy to assist.  If you have any further questions, please do not hesitate to contact us at uniformshop@ismanila.org